These Terms and Conditions govern your use of MGM Casino, accessible at https://mgm-uk-casino.com/, and any related mobile applications, promotions, or services offered under the MGM Casino brand. By registering an account, depositing funds, or otherwise using this website, you accept these terms in full. If any part of this document is unclear or you disagree with a condition set out below, you should not proceed with registration.
MGM Casino is operated under a licence issued by the UK Gambling Commission, licence number 39198, verifiable on the public UKGC register. The registered business address is Level 7, Westminster Business Centre, 25 Victoria Street, London, SW1H 0EX, United Kingdom.
1. Eligibility to Play
- You must be at least 18 years old to open an account or place a wager. Age verification checks are carried out in line with UKGC requirements, and accounts belonging to anyone found to be underage will be closed immediately, with any winnings forfeited.
- You must be a legal resident of the United Kingdom with a genuine UK address to hold an account. Residents of jurisdictions where online gambling is restricted or prohibited are not permitted to register.
- Only one account per person, household, IP address, or payment method is allowed. Duplicate accounts will be closed, and any bonus funds or associated winnings across those accounts may be withheld.
- Employees of MGM Casino, its affiliates, and their immediate family members are not eligible to hold a playing account.
- You confirm that any funds deposited belong to you and were obtained through lawful means. MGM Casino reserves the right to request proof of the source of funds at any stage.
2. Account Registration and Verification
To create an account, you must provide accurate personal information, including your full legal name, date of birth, residential address, and a valid email address and mobile number. You are responsible for keeping this information current and for the confidentiality of your login credentials.
2.1 Identity Verification (KYC)
As a UKGC-licensed operator, MGM Casino is required to verify the identity of every player before processing a withdrawal. You may be asked to provide:
- A valid passport or driving licence to confirm identity and age.
- A utility bill or bank statement, dated within the last three months, to confirm your address.
- Where applicable, documentation confirming the source of deposited funds, particularly for larger transactions.
Withdrawal requests may be delayed or declined until verification is complete. Providing false or misleading information during this process is grounds for immediate account closure.
2.2 Affordability and Safer Gambling Checks
In line with UKGC guidance, MGM Casino monitors account activity for signs of harm and may carry out affordability assessments where spending patterns raise concern. This can include a request for proof of income or a temporary limit on deposits while a review is completed. These checks exist to protect players and are applied consistently, not as a barrier to legitimate winnings.
3. Deposits and Withdrawals
- Accepted payment methods include Visa, Mastercard (debit only), PayPal, Apple Pay, Google Pay, Skrill, Neteller, Paysafecard, and selected cryptocurrencies including Bitcoin, Ethereum, and USDT.
- Credit cards cannot be used for gambling transactions on this site, in line with UKGC rules that prohibit credit card use for gambling in the United Kingdom.
- Withdrawals must be made using a method registered in your own name. Third-party deposits or payouts are not accepted under any circumstances.
- Paysafecard is available for deposits only and cannot be used to receive withdrawals; winnings must be sent to an alternative registered method.
- Processing times vary by method. E-wallet and crypto withdrawals are typically the fastest, while card withdrawals can take several working days depending on your bank.
- MGM Casino reserves the right to apply reasonable withdrawal limits per transaction, per day, or per month, and to request additional verification before releasing large payouts.
4. Bonuses and Promotions
Any bonus offered on this site, including welcome offers, free spins, reload bonuses, or no deposit promotions, is subject to its own specific terms displayed at the time of the offer. General principles applying to all bonuses include the following.
- Bonus funds and any winnings derived from them are subject to a wagering requirement before they can be withdrawn. The exact multiplier and qualifying games are stated in the individual promotion terms and should always be checked before opting in.
- Free spins are typically credited to specific slot titles at a fixed value per spin. Winnings generated from free spins carry their own wagering conditions.
- A maximum bet limit usually applies while a bonus is active. Wagers exceeding that limit may void the bonus and any related winnings.
- Bonuses are limited to one per household, address, device, or payment method, regardless of the number of accounts registered.
- MGM Casino reserves the right to withdraw, amend, or refuse a bonus offer where there is evidence of abuse, including but not limited to bonus hunting, the use of betting patterns designed to lock in profit with minimal risk, or coordinated play between multiple accounts.
- Deposits made through Paysafecard or certain e-wallets may be excluded from qualifying for specific promotions. Always check the eligible payment methods before depositing to claim an offer.
5. Responsible Gambling
MGM Casino takes its responsibility towards player welfare seriously and provides a full set of tools to help you stay in control, in line with UKGC licence conditions.
- Deposit limits can be set on a daily, weekly, or monthly basis from within your account settings and are applied immediately once reduced.
- Session time reminders and reality checks help you track how long you have been playing.
- A cooling-off period, ranging from 24 hours to six weeks, can be activated for a temporary break from your account.
- Self-exclusion can be requested for a minimum of six months, during which your account will be closed and marketing communications stopped.
- MGM Casino is integrated with GAMSTOP, the UK’s national self-exclusion scheme. Registering with GAMSTOP will restrict access to all UKGC-licensed operators, not just this site. More information is available at gamstop.co.uk.
- Support is available through BeGambleAware at begambleaware.org and Gambling Therapy at gamblingtherapy.org for anyone concerned about their own gambling or that of someone close to them.
Increasing a deposit limit requires a 24-hour cooling-off period before the new, higher limit takes effect. This delay is a regulatory requirement and cannot be bypassed.
6. Fair Play and Game Integrity
All games offered on this platform are supplied by studios holding independent testing certification from recognised bodies such as eCOGRA, iTech Labs, or BMM Testlabs. Return to Player percentages are set by the game developer and audited independently of MGM Casino. Live dealer games are streamed in real time from licensed studio environments and are subject to the same regulatory oversight as the software providers behind them.
Any attempt to manipulate outcomes, exploit software errors, use automated betting tools, or collude with other players to gain an unfair advantage is strictly prohibited. MGM Casino reserves the right to void bets, withhold winnings, and close accounts found to be involved in such activity, without prejudice to further action.
7. Account Suspension and Closure
- You may close your account at any time by contacting customer support. Any pending withdrawals will be processed before closure, subject to standard verification.
- MGM Casino reserves the right to suspend or close an account where there is reasonable suspicion of fraud, underage access, breach of these terms, or activity that conflicts with UKGC licence conditions.
- In the event of a dormant account, defined as an account with no login activity for an extended period, applicable dormancy terms will be communicated in advance where required by regulation, and any remaining balance will be returned in accordance with UKGC rules on customer funds.
8. Protection of Customer Funds
Customer funds held by MGM Casino are kept separate from operational funds in accordance with UKGC requirements. Players should be aware that the level of segregation applied does not necessarily amount to full protection under trust law in the event of insolvency. Full details of the fund protection rating applicable to this operator are available on request from customer support.
9. Complaints and Dispute Resolution
If you have a concern about your account, a transaction, or the conduct of the casino, contact customer support in the first instance through live chat, by email at maildesk@mgm-uk-casino.com, or by phone on +44 20 7916 0877. Most issues are resolved directly through support.
If a complaint remains unresolved after going through the internal process, you have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider approved by the UKGC, which will review the case independently and free of charge. Details of the applicable ADR provider are available from customer support or on the UKGC website.
10. Limitation of Liability
MGM Casino makes reasonable efforts to keep the platform available and functioning correctly but does not guarantee uninterrupted access. The site is not liable for losses arising from circumstances outside its reasonable control, including technical faults, internet connectivity issues, or third-party payment provider delays. Nothing in these terms limits liability for matters that cannot be excluded under UK law, including fraud or wilful misconduct.
11. Changes to These Terms
MGM Casino may amend these Terms and Conditions from time to time to reflect changes in regulation, payment processes, or the services offered. Continued use of the account after changes are published constitutes acceptance of the revised terms. Significant changes affecting player rights will be communicated through the account dashboard or by email where practicable.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute not resolved through the complaints procedure or an approved ADR provider will fall under the jurisdiction of the courts of England and Wales.
13. Contact Information
- Email: maildesk@mgm-uk-casino.com
- Phone: +44 20 7916 0877
- Registered address: Level 7, Westminster Business Centre, 25 Victoria Street, London, SW1H 0EX, United Kingdom
- UKGC licence number: 39198
Gambling can be addictive. Please play responsibly, and remember that you must be 18 or over to use this service.