Privacy Policy

This Privacy Policy explains how MGM Casino collects, uses, stores, shares and protects personal data when you visit https://mgm-uk-casino.com/, create an account, use casino services, contact support, claim promotions, make payments, upload verification documents or use responsible gambling tools.

MGM Casino is intended for users in the United Kingdom who are aged 18 or over. Gambling under the age of 18 is an offence. We do not knowingly accept, register or process gambling activity from anyone under 18. If we discover that an account has been opened by a minor, we will close the account and handle any related data in line with legal and regulatory duties.

Who We Are

For the purposes of this Privacy Policy, MGM Casino acts as the controller of personal data collected through the official MGM Casino website at https://mgm-uk-casino.com/ and through related player services.

If you have a question about how your personal data is handled, or if you want to use your data protection rights, contact us by email at support@mgm-uk-casino.com.

Legal and Regulatory Framework

As a UK-facing online casino, MGM Casino handles personal data in line with applicable data protection, gambling, payment, security and anti-money laundering obligations. These include the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, the Gambling Act 2005, UK Gambling Commission requirements, and anti-money laundering and counter-terrorist financing rules that apply to remote gambling operators.

Some processing is required because online gambling is a regulated activity. This includes age checks, identity verification, fraud prevention, safer gambling monitoring, payment checks, anti-money laundering reviews, account security checks and record keeping. Where the law requires us to collect or retain certain information, we may not be able to provide casino services if you refuse to provide it.

What Personal Data We Collect

Account and identity data

When you register or verify an MGM Casino account, we may collect:

• Full name
• Date of birth
• Residential address
• Email address
• Mobile or telephone number
• Username and account login details
• Nationality or country of residence where required for checks
• Copies of identity documents, such as passport or driving licence
• Proof of address, such as a utility bill or bank statement
• Information used to confirm that you are at least 18 years old

Payment and transaction data

When you deposit, withdraw or manage your balance, we may collect and process payment-related data. This can include payment method, transaction amount, transaction date, currency, payment status, card type, wallet provider, bank reference, withdrawal details, chargeback information and proof of payment ownership. We do not store full payment card details where those are handled directly by authorised payment processors.

Gaming and account activity data

We collect information about how you use MGM Casino, including games played, stakes, wins, losses, bonus use, free spins, wagering progress, session length, login history, account balance changes, withdrawals, responsible gambling settings, bonus restrictions, account status and support interactions.

Verification, anti-money laundering and affordability data

To meet legal and regulatory duties, we may process data connected with know your customer checks, anti-money laundering checks, source of funds reviews, source of wealth reviews, sanctions screening, politically exposed person checks, fraud prevention checks, affordability indicators and risk assessments. This may include bank statements, payslips, tax documents, business ownership information, inheritance documentation, sale agreements, open banking information, or other documents that explain how gambling funds are sourced.

Responsible gambling and player protection data

We may process data linked to safer gambling controls and player protection. This can include deposit limits, loss limits, session reminders, time-outs, self-exclusion requests, GAMSTOP status, account closures, gambling behaviour patterns, customer support notes, vulnerability indicators and information you choose to share with us about gambling harm or financial difficulty.

Technical, device and usage data

When you use our website or app-style services, we may collect IP address, device type, browser type, operating system, language settings, location inferred from IP address, time zone, pages viewed, referral source, clicks, session data, cookie identifiers, crash reports, security logs and similar technical information.

Communication data

If you contact MGM Casino by email, phone, live chat, web form or other support channel, we may process the content of your message, contact details, support history, complaint details, call notes, call recordings where used, and any documents or screenshots you provide.

Marketing preference data

We may collect your preferences for receiving casino promotions, bonus updates, newsletters, personalised offers and service messages. We also keep records of whether you have opted in, opted out, unsubscribed or changed your marketing settings.

How We Collect Personal Data

We collect personal data in several ways:

• Directly from you when you register, verify your account, deposit, withdraw, contact support or use responsible gambling tools
• Automatically when you use the website, through cookies, device identifiers, server logs and security monitoring tools
• From payment service providers when you make deposits or withdrawals
• From identity verification, fraud prevention and anti-money laundering partners
• From public registers and official sources where needed for compliance checks
• From UK gambling self-exclusion systems, where legally required
• From game providers and platform partners that help operate casino games and account services
• From banks, payment providers or dispute services if a transaction, chargeback or payment query arises

Why We Use Your Personal Data

We use personal data only where we have a valid legal reason. The main purposes are set out below.

Identity Checks, KYC and AML Reviews

MGM Casino must verify players before allowing gambling services where required by law and regulation. We may ask for identity documents, proof of address, payment ownership evidence and source of funds information. These checks help prevent underage gambling, account misuse, money laundering, terrorist financing, fraud, bonus abuse and other unlawful activity.

If you do not provide requested documents, or if checks cannot be completed, we may suspend your account, restrict deposits, delay withdrawals, close your account or report activity where legally required. We will only ask for information that is relevant to the check being carried out.

Responsible Gambling and Self-Exclusion

MGM Casino processes certain personal data to support safer gambling and comply with UK player protection standards. This includes data used to set deposit limits, session controls, time-outs, account closures, reality checks and self-exclusion.

If you use self-exclusion, or if we identify gambling behaviour that may indicate harm, we may restrict marketing, block account access, prevent re-registration, retain exclusion records and share necessary information with self-exclusion systems, regulators or group compliance teams where required.

You can find more support through GAMSTOP, GambleAware and Gambling Therapy.

Marketing and Promotions

MGM Casino may send you marketing messages about casino offers, bonuses, free spins, promotions, events and account benefits if you have agreed to receive them or where the law allows us to contact existing customers about similar services.

You can change your marketing preferences at any time through your account settings or by contacting support@mgm-uk-casino.com. You can also use the unsubscribe option in marketing emails. Service messages, account security notices, payment updates, safer gambling alerts and legal notices are not marketing and may still be sent even if you opt out of promotional messages.

Cookies and Similar Technologies

MGM Casino uses cookies and similar technologies to operate the website, keep you logged in, protect your account, remember preferences, analyse website performance and, where permitted, personalise content or marketing.

Types of cookies we use

You can control cookies through your browser settings. Some cookies are essential for the website to work. If you block them, parts of MGM Casino may not function correctly, including login, payments, account verification and security features.

Automated Processing and Profiling

We may use automated tools to support security, fraud prevention, affordability monitoring, identity checks, safer gambling reviews, bonus abuse detection and anti-money laundering controls. These systems may flag unusual behaviour, high-risk transactions, duplicate accounts, suspicious payment activity or signs that gambling may no longer be safe for a player.

Automated checks do not replace all human review. If a decision significantly affects your account, such as a withdrawal delay, account suspension, document request or account closure, you can contact us and ask for the decision to be reviewed where your rights allow it.

Who We Share Personal Data With

We share personal data only where necessary, lawful and proportionate. Recipients may include:

• Payment providers, banks, card schemes, e-wallet providers and crypto payment processors where available
• Identity verification providers and document checking services
• Anti-money laundering, fraud prevention and sanctions screening providers
• Game providers, platform providers and technical hosting partners
• Customer support, email, analytics and security service providers
• Professional advisers, auditors, insurers and legal representatives
• UK Gambling Commission, HMRC, law enforcement, courts and other public authorities where required
• Self-exclusion and safer gambling bodies, including GAMSTOP where applicable
• Other gambling operators or group companies where necessary to prevent fraud, enforce self-exclusion or meet regulatory duties
• Business successors if MGM Casino is involved in a merger, restructuring, asset transfer or similar business change

We do not sell your personal data. We do not allow third parties to use your personal data for their own marketing unless you have given valid consent or the law allows it.

International Transfers

Some service providers, group companies or technical partners may process personal data outside the United Kingdom. This can include processing in the European Economic Area or other countries where hosting, support, compliance, payment or security services are located.

When personal data is transferred internationally, we use appropriate safeguards where required. These may include adequacy regulations, international data transfer agreements, standard contractual clauses, transfer risk assessments and contractual controls that require the recipient to protect your data.

How Long We Keep Personal Data

We keep personal data only for as long as needed for the purpose it was collected, unless a longer retention period is required by law, regulation, dispute handling, fraud prevention, responsible gambling duties or anti-money laundering rules.

When personal data is no longer needed, we delete it, anonymise it or securely restrict access to it.

How We Protect Your Data

MGM Casino uses technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration and disclosure. These measures may include encryption, access controls, password protection, monitoring tools, staff training, supplier checks, secure document upload processes, network safeguards and incident response procedures.

No online service can be completely risk-free. You should keep your login details private, use a strong password, avoid sharing your account, and contact us immediately if you believe your MGM Casino account or email address has been compromised.

Your Data Protection Rights

Under UK data protection law, you may have the following rights, depending on the circumstances:

• The right to access a copy of your personal data
• The right to correct inaccurate or incomplete data
• The right to ask for deletion of personal data where retention is no longer lawful or necessary
• The right to restrict certain processing
• The right to object to processing based on legitimate interests
• The right to data portability where technically possible and legally applicable
• The right to withdraw consent where processing is based on consent
• The right to object to direct marketing at any time
• The right to ask for human review of certain automated decisions

Some rights are limited in a regulated gambling environment. For example, we may need to retain identity, transaction, exclusion, AML or fraud prevention records even if you ask for deletion. If we cannot fulfil a request fully, we will explain the reason unless the law prevents us from doing so.

How to Make a Data Request

To make a privacy request, contact support@mgm-uk-casino.com. Please include enough information to identify your account and describe the request clearly. We may ask you to verify your identity before responding, especially where the request involves access to account, payment, verification or gambling activity data.

We aim to respond within the time required by UK data protection law. If a request is complex or if you make several requests at once, we may need extra time and will tell you when this applies.

Complaints

If you are unhappy with how MGM Casino handles your personal data, contact us first at support@mgm-uk-casino.com so we can review the issue.

You also have the right to complain to the UK Information Commissioner’s Office. You can contact the ICO through https://ico.org.uk/.

Third-Party Links

The MGM Casino website may include links to payment providers, responsible gambling organisations, regulators, app stores, game providers, social media pages or other external websites. Those websites have their own privacy notices and cookie practices. MGM Casino is not responsible for how third-party websites process your personal data once you leave our website.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal duties, technology, payment methods, data practices or regulatory requirements change. If a change is important, we may notify you through the website, your account, email or another suitable method. You should review this page regularly to understand how MGM Casino handles personal data.

Contact MGM Casino

For privacy questions, account data requests or concerns about personal information, contact MGM Casino using the details below.